Secure IVR Payments Built for Government Agencies
TelePayIVR™ is an interactive voice response system designed to support secure payment collection through automated phone calls. By integrating with contact center workflows, agencies can accept payments without requiring staff to handle routine transactions.
This reduces call volume, improves payment accessibility for constituents, and ensures payments are processed securely over the phone.
TelePayIVR supports configurable call flows, multilingual prompts, and seamless handoff to live agents when needed—giving agencies flexibility to meet constituent needs while maintaining operational control. By automating routine payment interactions, TelePayIVR helps staff focus on higher-value tasks without sacrificing service quality or security.
TelePayIVR™ is powered by Civitek’s trusted government payment infrastructure.
Coming Soon: TelePayIVR in Action
This upcoming video will showcase how TelePayIVR enables constituents to securely complete payments through automated phone calls—without staff intervention.
Viewers will see how agencies can offer 24/7 IVR payment access while reducing call volume, improving accessibility, and maintaining strict security standards.
The video provides a practical overview of how TelePayIVR supports efficient, PCI-compliant payment processing within government contact center workflows.
TelePayIVR™ supports debit cards, major credit cards, and widely used digital wallets accepted by government agencies.
TelePayIVR™ enables constituents to make secure payments by phone,
reducing live-call demand while maintaining PCI-compliant processing.
TelePayIVR™ enables constituents to make secure payments by phone,
FEATURES
24/7 Self-Service Automation
Enables automated, self-service payment processing through IVR, allowing callers to complete transactions at any time without staff involvement.
PCI & NACHA Certified
Complies with PCI and NACHA security standards to ensure safe and compliant over-the-phone payment processing.
Data-Driven IVR Capabilities
Uses integrated data sources to support intelligent call flows, enabling caller validation, routing, and payment handling based on available account information.
Customizable Call Flows
Automates routine payment interactions, helping agencies reduce staffing strain, shorten resolution times, and manage costs more effectively without compromising service quality.
BENEFITS
Faster Payment Resolution
Allows constituents to quickly complete payments by phone, reducing wait times, minimizing the need for live-agent assistance, and accelerating case resolution.
Reduced Call Volume for Staff
Deflects routine payment-related calls from staff, freeing resources to focus on complex cases and in-person service needs.
Increased Constituent Trust
Provides a secure, compliant phone payment option that protects sensitive information and reinforces public trust in agency payment processes.
Lower Operational Costs
Automates routine payment interactions, helping agencies reduce staffing strain, shorten resolution times, and manage costs more effectively.
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