Secure payment and data technology for courts, clerks and public-sector agencies across the country.
Tallahassee, Florida
877-326-8689
support@myfloridacounty.com
Tier 2 and Tier 3 support for complex technical issues.
The Kestrel Service Desk provides advanced technical support for issues that need deeper analysis, coordination and resolution. As the escalation point beyond frontline support, it works closely with specialized teams to diagnose root causes, implement fixes and keep systems stable.
In-depth technical analysis and hands-on support for issues beyond frontline troubleshooting.
The central coordination point between customers, internal specialists and technical teams.
Identifies underlying causes and implements solutions that prevent recurrence.
Requests start with the Help Desk and move to specialized teams when an issue needs deeper expertise.
Complex issues are thoroughly analyzed and resolved, with accurate fixes rather than temporary workarounds.
Direct coordination with specialized teams reduces back-and-forth and shortens resolution timelines.
Preventive fixes reduce repeat incidents and support long-term platform reliability.
Teams that know government payment operations and answer when you call.
Email support@myfloridacounty.com or call 877-326-8689 and the Kestrel Service Center will get your request to the right team.
