TelePayIVR Phone Payments (IVR) for Government Agencies

Payments · Phone Payments

Secure payments by phone, 24/7.

TelePayIVR™ is an interactive voice response (IVR) system for secure payment collection by phone. Callers pay through automated prompts at any hour, and your staff spend less time on routine payment calls.

Request a Demo →See how it works

TelePayIVR on a phone call: the caller keys in a citation number, hears the amount due and pays

Need to pay by phone? TelePayIVR is offered through participating agencies. Call the payment number listed on the agency’s website or on your notice.

TelePayIVR accepts debit cards and all major credit cards.

Accepted: American Express, Mastercard, Discover, Visa

How TelePayIVR works

Call. Enter. Pay.

TelePayIVR works within your contact center and answers payment calls with automated, data-driven call flows, so routine payments never wait for an available agent.

1
Call
The caller dials your agency’s payment line, available 24 hours a day.
2
Enter
Guided voice prompts collect case, citation or account details through the phone keypad.
3
Pay
The caller completes a secure card payment, with a handoff to a live agent when needed.

Features

Built for self-service.

24/7 self-service

Callers can pay any time, day or night, without staff involvement.

PCI compliant

Meets PCI security standards for over-the-phone card payment processing.

Data-driven call flows

Uses your data sources for caller validation, routing and payment handling.

Customizable call flows

Configurable prompts, multilingual options and live-agent handoff when callers need it.

Contact center ready

Works within your contact center workflows and takes routine payment calls off staff phones.

Card payments

Debit cards and all major credit cards.

Benefits

Why agencies choose TelePayIVR.

Payment calls handled around the clock, and more time for the calls that need a person.

Faster payment resolution

Callers complete payments quickly, with shorter waits and less need for live agents.

Reduced call volume

Routine payment calls are deflected, freeing staff for complex cases and in-person service.

Increased constituent trust

A secure, compliant phone payment option that protects sensitive information.

Lower operational costs

Automating routine interactions reduces staffing strain and manages costs.

Already using TelePayIVR?

Support for your agency.

Questions about a transaction, your setup or day-to-day use go straight to the teams that support TelePayIVR every day.

Payment Processing TeamTransactions, deposits and reconciliation→Help DeskTechnical support for your agency→Contact KestrelQuestions about your account or setup→

Payment Solutions

One partner, every way the public pays.

TelePayIVR covers automated payments by phone. The rest of the suite covers payments in person, on your website, by text or email, for child support and in cash.

In person