Privacy, Terms, and Compliance
Civitek creates technology solutions that protect revenue, save time, and free up resources for Florida’s Clerks and Comptrollers.
What has remained constant throughout our history of transformation is our dedication to our clerks, their constituents, our employees, and to the values on which Civitek was built:
integrity, member/customer focused, simplicity, innovation, collaboration, ownership, and bring JOY.
We strive to maintain privacy and remain compliant in all aspects of what we do by building technology that is safe and secure.
Terms of Service
Last Updated: February 2024
FACC Services Group, LLC d/b/a Civitek operates this website and makes available payment services in conjunction with its affiliate Kestrel (individually or collectively, “we”, “our”, “us” or “Civitek”).
The website offers an easy and more secure way for payors to quickly make payments to supported governmental entities online. Through the website, you can make a payment using a credit or debit card, automated clearing house (ACH) debit to your designated bank account, or other accepted payment methods such as Google Pay, Venmo, PayPal, etc. You can also review your payment history and store your payment method information easily to make future payments.
You must be at least eighteen (18) years old and able to form legally binding contracts to access or use this website. “You” and “your” as used in these Terms of Service refer to any person who views, accesses, uses, or obtains information from the website or who submits a payment through the website.
Civitek is committed to successfully recruiting and retaining talented and skilled individuals into our workforce. We believe that attracting, developing, and retaining a base of employees that reflect the diversity of our customers and our community is essential. We believe diversity drives innovation. We celebrate the collaboration, multiple approaches, and points of view that our employees contribute. At Civitek, we understand that differences bring richness to our work environments, creating greater productivity and engagement, increasing customer service, and providing us with a competitive advantage. Civitek is committed to fostering a culture of diversity and inclusion and rejects any form of harassment, discrimination, retaliation, or oppression. Our employees are empowered to be themselves!
Act with INTEGRITY – Is honest, shows respect to everyone, has humility, is reliable, is kind, considers other points of view, helps others, focuses on what is good for the collective community, and all in all, does the right thing.
MEMBER/CUSTOMER FOCUSED – Provides a positive customer experience at every stage of the customer journey. Leads with a servant’s heart, provides service quality, professionalism, and responsiveness.
Strive for SIMPLICITY – Strives for clarity and consistency. Makes decisions quickly and pragmatically and focuses on what’s essential.
Embrace INNOVATION – Fosters creativity that challenges constraints and drives progress and provides better solutions.
Value COLLABORATION – Contributes, listens, processes, learns, creates, and shares information to advance each initiative and achieve success. Works together in teams to accomplish more than what is possible individually.
Take OWNERSHIP – Empowered to make a difference. Takes initiative and is accountable.
Bring JOY – Joyous in their outlook, positive, and creative. Celebrates excellence.
Ensuring the confidentiality of customer data is our highest priority at Civitek. Employees undergo annual security and privacy training to ensure the integrity of the data is preserved and protected. We also implement security measures to help protect Civitek and our users from unauthorized access to or use of the information we hold. Our site uses SSL encryption protocols when sending data over the Internet, subject to your browser’s limitations. When we receive your data, it is tokenized and kept encrypted until we’re ready to process it. We implement physical, technical, and administrative safeguards to guard against unauthorized access. Any service providers that we utilize are subject to the same standards as we are.
