Secure payment and data technology for courts, clerks and public-sector agencies across the country.
Tallahassee, Florida
877-326-8689
support@myfloridacounty.com
The final escalation layer for complex, sensitive and exception-based payment issues.
The Kestrel Resolution Team is the highest level of escalation within the Service Center. It investigates and resolves complex payment issues, including suspended payments, discrepancies and case-specific concerns, so issues are resolved accurately, thoroughly and in line with agency requirements.
Resolves complex and sensitive payment issues through detailed investigation, program knowledge and established procedures.
A central coordination point between agencies, partners and internal teams for accurate information exchange.
Structured research and reconciliation resolve discrepancies, suspended transactions and other exceptions.
Issues are resolved thoroughly and in line with program requirements.
Clear coordination paths reduce delays and repeat follow-ups, helping teams close cases faster.
Thorough investigation strengthens payment accuracy, compliance and audit trails.
Teams that know government payment operations and answer when you call.
Email support@myfloridacounty.com or call 877-326-8689 and the Kestrel Service Center will get your request to the right team.
