Provides customer-assisted payment processing by phone.
Provides customer-assisted payment processing by phone.
The Kestrel Payment Processing Team provides live agent support for constituents who prefer to complete payments by phone. Whether a payer needs step-by-step assistance or cannot use an online option, the team helps ensure payments are processed accurately and securely.
Agents follow established procedures to protect sensitive payment information, confirm transaction details, and provide a clear completion experience—helping agencies extend access while maintaining consistency and trust.
The Kestrel Payment Processing Team is supported by Civitek’s trusted government payment infrastructure and experienced support operations.
The Kestrel Payment Processing Team expands access to government payments
by offering secure, live agent assistance for constituents who prefer to pay by phone.
The Kestrel Payment Processing Team expands access to government payments
by offering secure, live agent assistance for constituents who prefer to pay by phone.
FEATURES
Over-the-Phone Payment Processing
Provides secure, live agent assistance for completing payments by phone—ideal for constituents who prefer personal support or cannot access online options.
Payment Type Specialization
Supports specific government payment types, ensuring consistent, accurate processing through trained agents and established procedures.
Secure Transaction Handling
Processes payments using strict security controls to protect sensitive information and maintain compliance standards.
BENEFITS
Expanded Payment Access
Offers an alternative payment option that improves accessibility and convenience for constituents with varying needs, helping agencies support a broader range of payment preferences.
Accurate, Consistent Processing
Specialized handling reduces errors, improves efficiency, and ensures payments are completed correctly the first time.
Trusted and Secure Experience
Strong security practices build confidence in payment processing and reinforce trust in Kestrel-powered services.
Select a Service Center option to get the right support, faster.
