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Service Center

Payment Processing Team

Customer-assisted payment processing by phone.

The Kestrel Payment Processing Team provides live agent support for people who prefer to pay by phone, whether they need step-by-step help or can’t use an online option. Agents follow established procedures to protect payment information, confirm transaction details and make sure every payment is completed accurately.

Features

What the Payment Processing Team does.

Over-the-phone payment processing

Secure, live agent assistance for payers who prefer personal support or can’t access online options.

Payment type specialization

Trained agents and established procedures for specific government payment types.

Secure transaction handling

Strict security controls protect sensitive information and maintain compliance.

Benefits

Why it matters for your agency.

Expanded payment access

An alternative payment option that serves payers with varying needs and preferences.

Accurate, consistent processing

Specialized handling reduces errors and gets payments right the first time.

Trusted, secure experience

Strong security practices build confidence in Kestrel payment services.

Need help now?

Email support@myfloridacounty.com or call 877-326-8689 and the Kestrel Service Center will get your request to the right team.