Secure payment and data technology for courts, clerks and public-sector agencies across the country.
Tallahassee, Florida
877-326-8689
support@myfloridacounty.com
Frontline support for Kestrel payment solutions.
The Kestrel Help Desk is the first point of contact for agencies and payers. It assesses incoming requests, routes issues efficiently and connects customers with the right resources or support teams, so every request gets timely, consistent help.
Captures, reviews and addresses every support request as the first point of contact.
Maintains customer and system information for accurate issue tracking and effective resolution.
Coordinates the escalation of complex issues to specialized teams, so the right expertise is applied at the right time.
Requests start with the Help Desk and move to specialized teams when an issue needs deeper expertise.
Prompt intake and assessment mean requests are acknowledged quickly and handled appropriately.
Structured intake and routing reduce delays, improve response times and support consistent service.
Clear escalation paths help complex issues get resolved thoroughly, with minimal disruption.
Teams that know government payment operations and answer when you call.
Email support@myfloridacounty.com or call 877-326-8689 and the Kestrel Service Center will get your request to the right team.
